Important Delivery Information


I would just like to order a few of your small items for example, roofing fasteners. How much would delivery be?

REGULAR POST is available for a cost of $17.99 inc GST

EXPRESS POST is also available for a cost of $25.99 inc GST

Products such as: foam infill strips, rivets, fasteners available for delivery AUSTRALIA wide.  
Sorry, sheets and larger products are unable to be posted.

How much does delivery cost for roofing and larger products?

Our head office is located in Victoria and for this reason distribution here is straight forward. In addition, we can offer a collection facility to save on delivery costs. In other states whilst we can’t offer a collection service, we will deliver to your site or home (see our delivery maps below) However, due to the complex supply chain we have established to bring you the best possible prices, we are better geared to supply larger orders than one off requests. This is due to set delivery fees enforced on us. If you are a builder or roof plumber outside of Victoria, be sure to check our prices first as we will be very competitive.  


How will my roofing order be delivered?

We have various transport services avaiable. Roofing orders will be delivered via semi trailer truck, smaller rigid truck or ute. The transport method is variable against each order. Please ensure adequate access for delivery is available.   
 

Melbourne & Surrounding Area:

The delivery fees for large items including metal roofing, rainwater goods, flashings, polycarbonate sheeting and insulation in

ZONE 1 - $90.00 inc GST  
ZONE 2 - $120.00 inc GST
ZONE 3 - $150.00 inc GST

(see map below for details) Please call us for delivery prices outside of the shaded area.

Please allow 2-4 days for deliveries

Collection is available from MORNINGTON 3931

** if sheets are over 13m a surcharge will apply. Please call us for a delivery quote**



 

 

Sydney & Surrounding Area:

The delivery fee for roofing, rainwater goods, flashings, polycarbonate sheeting and insulation is $165.00 inc GST.

The Sydney area is defined in the shaded area below. For deliveries outside of these areas, please contact us for a delivery quote.

Please allow 2-4 days for deliveries
Please note - smaller items such as fasteners, silicone etc are sent from our head office via Australia Post.  Please incorporate this into your time frame when planning your roofing works.

** If sheets are over 13m, a surcharge will apply. Please call us for a delivery quote**

 

 

Brisbane, Gold Coast, Sunshine Coast & Surrounding Area:

The delivery fee for roofing, rainwater goods, flashings, polycarbonate sheeting and insulation in zone 1 is $165.00 inc GST. Zone 2 is $230.00  For zones 3 & 4 $260.00, zone 5 $310.00 and zone 6$350.00 All other Queensland areas, please contact us for delivery prices. See zone map below.

Please allow 2-4 days for deliveries
Please note - smaller items such as fasteners, silicone etc are sent from our head office via Australia Post.  Please incorporate this into your time frame when planning your roofing works.

** If sheets are over 13m, a surcharge will apply. Please call us for a delivery quote**






ACT & Surrounding Area:

The delivery fee for roofing, rainwater goods, flashings, polycarbonate sheeting and insulation is $190.00 inc GST. The ACT area is defined in the shaded area below. For deliveries outside of this area, please contact us for a delivery quote. Pick Up is not available at this location.

Please allow 2-4 days for deliveries
Please note - smaller items such as fasteners, silicone etc are sent from our head office via Australia Post.  Please incorporate this into your time frame when planning your roofing works.

 

I live around Melbourne, can I collect my order to save on delivery?

You most certainly can! Monday - Friday. Please make sure you are able to pick up your items safety, ie roof racks, correct trailer size etc, as your goods may not be able to go home with you!

Please call us on 1300 886 944 or email us HERE 


How long will it take to receive my order?
Please allow at least 3 working days for delivery. Some areas outside metro may require additional time.
If you require your delivery by the weekend, please make sure your order is placed, by at least Tuesday 12.00 noon. Areas outside of metro may require additional time.
Accurate, speedy delivery is a priority for metalroofingonline. We process orders on a daily basis to ensure quick delivery. If there is a delay for whatever reason, we will contact you!
 
Does there need to be someone onsite to receive the delivery?
Our drivers will leave your delivery in the safest point available to them. A delivery docket is left with each delivery and photos taken as proof of delivery.
No liability will be accepted by metalroofingonline.com.au au if goods are claimed to be missing or damaged when goods are delivered and there is no-one authorised to accept delivery. All requests for you to be contacted before delivery will be added to any purchase order but metalroofingonline.com.au the supplier or their appointed delivery agent is not obliged to do so. Goods may also be picked up directly from our store by prior arrangement.

Provide delivery information when placing your order
Please take the time to give clear information as we may be unable to deliver goods due to inaccurate information being provided.
General dimensions of vehicles and equipment:
If goods being delivered are of a large or lengthy nature, you need to be aware of the sizes of most general delivery vehicles and ensure they have clear and safe access to your site / delivery address.
Product Placement when delivering:
Please note - deliveries usually arrive via semi trailer with small crane attached. For safety reasons, drivers are unable to hand unload goods. Please be mindful of access for semi trailer truck. 
The standard delivery method is to place goods within reach from the kerbside outside of the property. On request, Drivers will normally endeavour to place the goods within the property at your designated position within reason.

Delivery access - it is the customers responsibility to ensure Metal Roofing Online has adequate access for delivery, as most deliveries will be transported on Semi Trailer Truck. Aditional Delivery fee may be incured if access is unattainable. 

Note: The delivery driver has the right to make the final decision on product placement once he has assessed the site - taking in to consideration any written instructions or verbal requests.

Changes to a delivery:
Notification is required no later than midday the day before delivery of any changes to site conditions, or delivery address.

Bad Weather:
In the event of bad weather prior to the expected delivery date where you feel a driver will unable to successfully delivery any order, you should contact us as metalroofingonline.com.au to suspend the delivery as soon as possible.

Transport
Futile transport or any other transport costs are chargeable to the buyer if goods are unable to be unloaded when delivered on an agreed prearranged date or time and all goods despatched require being returned.

Amendments to Orders
Orders can only be amended on an order to order basis.

Cancellation of Orders
Orders cannot be cancelled except with written consent granted by metalroofingonline.com.au and upon terms that will indemnify metalroofingonline.com.au against all losses. Special order and non stock goods or materials ordered in error or excess cannot be returned to metalroofingonline.com.au for credit or exchange except by special arrangement. No refunds of payments made towards a cancelled order will be given - a credit for the value of the cancelled order less administration costs of 20% will be held for the customer that can be used towards the purchasing of other goods / services. Orders or balances of orders may be cancelled at the option of metalroofingonline.com.au in the event of any failure by the buyer to abide by the terms of contract.

Returns
Goods can only be returned at the discretion of metalroofingonline.com.au and will be subject to a handling charge of 20% of the value of goods plus the manufacturer or licensed agent's fees and must be accompanied with relevant proof of purchase documentation. Any costs incurred to return goods to the place of despatch are at the buyer's expense. Goods and packaging must be in original condition, free from damage and blemishes. "Made to order" goods and non-stock items which are accepted by the buyer in good order and condition are non-returnable.
metalroofingonline.com.au reserves the right to decline any return of goods. No refunds will be given - goods can only be exchanged for other goods to the equivalent value less any costs.

Amendments to these Trading Terms
metalroofingonline.com.au reserves the right to alter or change these terms at any time and without notice. Any transactions with metalroofingonline.com.au will be done as per these trading terms and conditions at the time of the applicable transaction(s) - It is recommended you print these terms and conditions at the time of payment for any enquiries made.