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Delivery information
We deliver roofing, guttering, flashings and similar large products to VIC, NSW, ACT, QLD and TAS by truck, kerbside. Small items post Australia-wide. Delivery takes around 3 to 5 working days. Enter your postcode on any product page to see your delivery price before you buy.
- Delivery states: VIC, NSW, ACT, QLD and TAS
- Estimated timeframe: 3-5 working days approx
Jump to: Areas and costs | How delivery works | Site access | Extra charges | Receiving your order | Pickup | Contact
Delivery areas and costs
Large products, including roofing, guttering, flashings and similar items, are delivered to VIC, NSW, ACT, QLD and TAS. Your delivery price will appear on the product page when you enter your postcode.
As a guide, large product delivery starts from:
| Delivery area | Price from |
|---|---|
| VIC | $198 inc GST |
| NSW and ACT | $265 inc GST |
| QLD, including South East and Northern Queensland | $250 inc GST |
| TAS | $300 inc GST |
Small-item delivery
Small items, including fasteners, rivets and foam infill strips, can be posted anywhere in Australia. Standard-weight orders cost $17.99 regular post or $25.99 express post, including GST.
Orders weighing 9kg or more may cost extra, and a small additional charge may apply to WA deliveries. We’ll confirm any additional delivery cost with you before dispatch.
Roofing sheets and other large products can’t be posted. Some products also can’t be delivered to PO Boxes.
Delivery timeframe
Delivery generally takes around 3 to 5 working days, depending on the products ordered and your delivery location.
How delivery works
We use the most suitable vehicle for your order. This will usually be a semi-trailer, rigid truck or ute, often with a crane on board.
As standard, your order will be placed within reach of the kerbside outside your property. If requested, the driver will do their best to place the order in your preferred location on site. Power lines, ground conditions, truck access and safety must all be considered.
The driver will make the final decision about where the order can be safely unloaded after inspecting the site.
Do I need to be home?
For most deliveries, you don’t need to be home. The driver will leave a delivery docket and take photos as proof of delivery.
Once your order has been delivered safely, responsibility for the goods passes to you. Please move the materials to a secure location as soon as possible.
If site access or unloading conditions mean someone needs to be present, we’ll contact you to arrange a suitable time. If you’d like a phone call before the truck arrives, add this request when placing your order and we’ll do our best to accommodate it.
Site access
Our delivery trucks need:
- Approximately 4 metres of clear street width
- No low branches, overhead wires or similar obstructions
- Enough room to turn or reverse safely
- A clear and accessible unloading area
If you’re unsure whether your property is suitable, send us a photo of your street and driveway when placing your order. We can identify potential access problems before your materials are loaded onto the truck.
If your delivery address or site conditions change, please tell us no later than midday on the working day before delivery.
Potential extra charges
A small number of additional charges may apply after your order has been placed. We’ll always confirm these with you before dispatch.
- NSW single-sheet orders: Packing fee from $30
- Restricted site access: An additional fee may apply if the standard delivery truck can’t safely access your location
- Return or redelivery: Additional charges apply if your order can’t be unloaded on the agreed delivery day
Receiving your order
Please check your order when it arrives. If you’re present for delivery, count the items against the delivery docket and inspect them for transport damage before signing.
If anything is missing or damaged, note it on the delivery docket and take clear photographs.
If you’re not present, check the order as soon as possible. Contact us within 24 hours of delivery if anything is missing or damaged. Goods left safely when no one is present are at your risk after delivery.
If bad weather is expected, contact us as soon as possible and we’ll arrange to postpone the delivery.
Faulty products and refunds are handled under our Refund Policy. Nothing in this delivery policy limits your rights under Australian Consumer Law.
Pickup from Mornington VIC 3931
You’re welcome to collect your order from our Mornington head office by prior arrangement and save on delivery costs. We’ll ask for your vehicle details before confirming collection.
Roofing sheets, guttering and similar long products won’t be loaded inside vehicles, including station wagons. Please bring a ute or trailer suitable for carrying long and heavy materials.
For workplace health and safety reasons, our team can’t manually load your order. Where required, sheets will be forklifted alongside your vehicle, so please bring enough people to safely load and secure the materials.
Unsuitable vehicles won’t be loaded. Our team will make the final decision about whether your vehicle can safely carry the order.
Contact Metal Roofing Online
Phone: 1300 886 944
Monday to Friday, 8.00am to 3.30pm